Returns & Exchanges
At Tony’s Chocolonely, we want you to be 100% happy with your chocolate; if your order arrives damaged or incorrect, please reach out to us within 14 days for a resolution. Due to the perishable nature of our products, we cannot accept returns for chocolate that has been opened or items where you have simply changed your mind.
Contact Our Team
Email our customer service team with your order number and a brief explanation of the issue regarding your chocolate delivery.
Provide Documentation
Attach clear photos of the damaged bars, incorrect items, or shipping box to help us track quality issues with our logistics partners.
Await Evaluation
Our team will review your request within 2-3 business days to determine if a replacement or a refund is the best course of action.
Receive Your Refund
If approved, we will process a refund to your original payment method or ship out a fresh batch of chocolate bars immediately at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing