Frequently Asked Questions

Everything you need to know about our mission and your chocolate order.

How can I track my chocolate delivery?

Once your order is shipped, we will send you a confirmation email containing a tracking link so you can follow your chocolate's journey from our warehouse to your doorstep.

What is your return policy for food items?

Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our customer service team within 14 days for a replacement or refund.

Do you offer international shipping?

Yes, Tony’s Chocolonely Global ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do you prevent chocolate from melting during transit?

During warmer months or when shipping to hot climates, we use insulated packaging and cold packs to ensure your bars arrive in perfect, solid condition.

Are your chocolates suitable for vegans?

Many of our dark chocolate varieties are vegan-friendly. Please check the specific product descriptions and ingredient lists on our website for allergen and dietary information.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping destination.